Posted on 02/05/2020
As the U.K. enters its third national lockdown on Tuesday 5/1/21 our practice has received guidance that as registered health care professionals we can remain open and continue to support the health and wellbeing of people in need of our care.
Therefore, we can confirm that we will be remaining open and continuing to operate in accordance with the Covid secure guidelines we currently have in place (see below), and if anything changes we will post updates on this part of our website and on our Facebook page.
Appointments are currently available on Mondays (9.30am-6.30pm), Tuesdays (1.00pm-7.30pm), Thursdays (8.30am-1.30pm) and Fridays (9.30am-6.30pm), but we do ask that you take a minute to familiarise yourself with our Covid 19 guidelines found below so that you can help us keep everyone who attends or works in our practice safe and well. Thank you.
Update June 2020
Good news – we’re open, albeit on a slightly different schedule to normal.
We are now in the process of contacting everyone who had appointments with us that had to be cancelled during our period of temporary closure to get things back on track for you.
This may take us a week or two, but please feel free to call us on (0191) 491 5111 if you’d rather not wait for us to get in touch with you.
In the meantime the safety of everyone visiting our practice remains our highest priority so:
Thank you for your patience over the past three months, and we look forward to welcoming you back to the clinic soon:
These questions relate to common symptoms associated with Covid 19 infections and are not too intrusive, but they are an important part of the steps we are taking to protect you, our staff, and our other patients.
2. Hand sanitiser – the clinic may smell a bit ‘medical’ because there will be hand sanitiser everywhere, and we ask that you use it liberally when you arrive at the clinic (and after using the loos should you need to use them!).
3. Social distancing – To limit the number of people in the clinic at any one time we are spacing appointments out quite a bit, and there will only be three suitably spaced out chairs in our reception area to ensure proper social distancing is maintained.
Wherever possible we’d ask that you don’t bring an accompanying family member or friend to your appointments unless they can safely wait outside or in your car whilst you are having your appointment.
4. Skeleton staff – It’s likely that the only member of our team who will be in the clinic during your appointments will be your treating practitioner. Again, this is part of the social distancing strategy we have put in place for the time being, and we’ll review it as things pan out over the coming weeks or months.
5. Personal protective equipment – Please bring a face covering with you and wear it during those times when your practitioner needs to be within your 2m personal space. They will be doing the same, and may also be wearing protective visors at certain times during your appointment.
If you do not have a mask or face covering we will provide one for you, but it would certainly be a help if you could try to bring your own.
6. Paying for appointments – we’d really appreciate it if you could do your best to pay for your appointments by card to eliminate/minimise the unnecessary handling of money. Most payments can be done in a contactless manner to help with this.
7. General clinic cleanliness – There is quite a bit going on behind the scenes to ensure that our practice remains a clean and safe place to visit. Treatment tables and equipment are disinfected between each patient, hands are properly washed, doors are being left open or having their handles disinfected after anyone touches them, and much more besides.