As the U.K. enters its third national lockdown on Tuesday 5/1/21 our practice has received guidance that as registered health care professionals we can remain open and continue to support the health and wellbeing of people in need of our care.
Therefore, we can confirm that we will be remaining open and continuing to operate in accordance with the Covid secure guidelines we currently have in place (see below), and if anything changes we will post updates on this part of our website and on our Facebook page.
Appointments are currently available on Mondays (9.30am-6.30pm), Tuesdays (1.00pm-7.30pm), Thursdays (8.30am-1.30pm) and Fridays (9.30am-6.30pm), but we do ask that you take a minute to familiarise yourself with our Covid 19 guidelines found below so that you can help us keep everyone who attends or works in our practice safe and well. Thank you.
We are following all relevant government guidelines to provide a safe practice environment for our staff and patients, and we ask that anyone visiting our practice at the moment adheres to the following guidelines:
• If you or anyone in your household are experiencing or have experienced any symptoms of COVID-19 within the last fourteen days please do not attend the clinic, and follow the relevant government guidelines regarding self-isolation and testing to minimise the potential spread of the virus within the general community.
• If you feel you have any underlying health condition (e.g. are undergoing treatment for cancer, are on long term steroid therapy, etc) please bring this to the attention of our staff when making your first appointment with us so we can take any extra steps that may be required as a result of this to properly safeguard your wellbeing.
• Please arrive promptly at your allocated appointment time to minimise any unnecessary cross over contact with other patients or staff members.
• We ask that you please bring your own mask or face covering to your appointments. Your practitioner will also be wearing a mask and other suitable PPE when they are within your 2m personal space. At all other times please remain at least 2m away from any other person whilst you are in the clinic.
• Please do not bring anything unnecessary into the building. This includes things such as large bags, grocery shopping, pets, and even other people who do not have an appointment to be seen within our practice.
• Please use the hand sanitiser that is located just inside the main entrance to our practice immediately upon your arrival, and please try to not touch anything unnecessarily if you happen to be waiting in reception for your appointment.
• If possible, please try to remain standing while waiting to be seen by your practitioner. We are spacing out appointments to reduce or eliminate any potential waiting time you may encounter.
• Whenever possible our front door and all internal doors (to the extent that patient privacy and confidentiality allows) will be left open to minimise the need to touch door handles. If any of these doors need to be closed all contact points will be regularly disinfected.
• All magazines, toys, excess furniture, and our lending library have been removed from our reception, and all contact areas are being regularly cleaned.
• Our toilets are available to use, but wherever possible we ask that you try to plan ahead and use your loo at home rather than at the clinic if you can. All contact surfaces in our bathrooms are being regularly cleaned, and it goes without saying that you should always wash your hands after visiting the bathroom.
• Our reception desk work surfaces are cleaned regularly, including phones, card machines, computer keyboards, and anything else our staff need to touch. There will be no more than one front desk staff member in the clinic at any time.
• Wherever possible we ask that you use a credit or debit card to pay for your appointments – our card machine does have the contactless payment facility.
• Our practitioners are thoroughly washing/sterilising their hands after each appointment, and all contact surfaces on the treatment tables and other pieces of equipment used in the provision the treatment we provide are cleaned after each client.
• We continue to conduct regular risk assessments to ensure continued safety for everybody within our clinic.
We are taking all the steps recommended by the U.K. government to minimise the risk of exposure to the Covid 19 virus but we wish to make you aware that chiropractic care and other forms of treatment available within our practice do require some physical contact between a patient and their practitioner.
We will assume that anyone visiting our practice understands and consents to the potential risks associated with leaving their home and attending our practice for treatment, but we invite anyone with further queries or concerns to call us on (0191) 491 5111 before attending our practice in person.