Covid 19 – Update Monday 8/6/20

Hello Everyone,

Good news! Covid 19 infection rates across the U.K. have been decreasing, and this means that our practice will be reopening on Monday 15th June, albeit with a few changes in how we need to do things whilst we keep a cautious eye on the situation with the Covid 19 virus.

Within the next few days we will start to contact all those people who had appointments with us that had to be cancelled during our period of temporary closure, but we also invite you to call us on (0191) 491 5111 if you’d rather not wait for us to get in touch with you. If you get our answer machine please just leave a message with your name and phone number and we will get back to you within a day or so.

The safety of everyone visiting or working in our practice is our highest priority, so if you plan visiting our practice at the present time here is what you need to know:

  1. Appointment screening – if you are making an appointment to come and see us we will just need to ask a few questions to check that it is safe for you to do so.

These questions relate to common symptoms associated with Covid 19 infections and are not too intrusive, but they are an important part of the steps we are taking to protect you, our staff, and our other patients.

2. Hand sanitiser – the clinic may smell a bit ‘medical’ because there will be hand sanitiser everywhere, and we ask that you use it liberally when you arrive at the clinic (and after using the loos should you need to use them!).

3. Social distancing – To limit the number of people in the clinic at any one time we are spacing appointments out quite a bit, and there will only be three suitably spaced out chairs in our reception area to ensure proper social distancing is maintained.

Wherever possible we’d ask that you don’t bring an accompanying family member or friend to your appointments unless they can safely wait outside or in your car whilst you are having your appointment.

4. Skeleton staff – It’s likely that the only member of our team who will be in the clinic during your appointments will be your treating practitioner. Again, this is part of the social distancing strategy we have put in place for the time being, and we’ll review it as things pan out over the coming weeks or months.

5. Personal protective equipmentPlease bring a face covering with you and wear it during those times when your practitioner needs to be within your 2m personal space. They will be doing the same, and may also be wearing protective visors at certain times during your appointment.

If you do not have a mask or face covering we will provide one for you, but it would certainly be a help if you could try to bring your own.

6. Paying for appointments – we’d really appreciate it if you could do your best to pay for your appointments by card to eliminate/minimise the unnecessary handling of money. Most payments can be done in a contactless manner to help with this.

7. General clinic cleanliness – There is quite a bit going on behind the scenes to ensure that our practice remains a clean and safe place to visit. Treatment tables and equipment are disinfected between each patient, hands are properly washed, doors are being left open or having their handles disinfected after anyone touches them, and much more besides.

All of these steps are summarised in our 9 Step Covid 19 Guide (see below) and this accompanying video.

Lastly, we’d like to thank everybody for their patience over the past three months, we hope you are keeping well, and we look forward to welcoming you back to the clinic.





Sunday 31/5/20

Hello Everyone,

The Covid 19 situation continues to slowly improve and the government has made some cautious changes to the ‘Stay at home’ part of it’s message.

In light of this, our practice is close to reopening in a way that is consistent with this message and guided by the risk assessment procedures we are currently working through.

We expect to announce a reopening date very soon – possibly as early as later this week – so stay tuned here or via our Facebook page.

As part of that reopening announcement we will also set out how we will be approaching things in order to safeguard everybody’s wellbeing.

In the meantime, remember that you can still get in touch with us via the telephone number on our answering service.

So, not much longer now, stay tuned, thanks for your patience, and we look for seeing you soon.



Hello Everyone,

As the Covid 19 situation continues to evolve in the UK there are encouraging signs that things are improving, but not to such an extent that any significant change in the current ‘Stay at home’ guidelines can be made without risking an increase in infection rates throughout our community.

Therefore, in light of this, we are currently planning on keeping the clinic closed up to and including Friday 29/5/20.

However, these plans are constantly being reviewed, and if circumstances change significantly and we can get back to providing ‘hands on’ care any sooner than that we will post an update on this page and on our Facebook page, and will also start calling those people who we have promised to call. Rest assured, we are thinking of you all, and making our plans to get back as soon as we can.

In the meantime, remember that you can contact us via the number on our clinic answering machine should you need any help or advice, so please feel free to use that service if you wish to.

Lastly, we’d just echo the advice that the only thing thus far which is limiting the spread of the Covid 19 virus is the social distancing that we have all been doing over the last two months. It is really important that we don’t take our eye off the ball with this, as this is how we are going to get through the current challenges we face in the quickest possible way, so please keep doing your bit.

Thank you again for your patience, and remember we’re on the other end of the phone if you need to chat.


Update: Monday 20/4/20

Hello Everybody,

Amazing things are being done by so many  amazing people to try and preserve life and limit the spread of the Covid 19 virus throughout the U.K. and around the world, but we all still need to be limiting our movements and staying at home to protect the NHS and save lives.

Sadly, this means our practice needs to remain closed for the time being, and have taken steps to cancel all appointments up to Friday 8/5/20.

We are continually keeping the situation under review, and will be back in the clinic as soon as we can be reasonably sure that we can resume providing care in a safe and responsible way, but for the time being we need to persevere with the clinic closure and support the nationwide effort being made to get on top of this virus – after all, the sooner we get on top of it the quicker we can all get back to some semblance of ‘normality’.

In the meantime remember that we are here for advice for anyone needing it – just call the number mentioned on the clinic’s answering service and we’ll get back to you as promptly as possible, or you can also get a message to me via Facebook if you prefer. Also remember that there are a variety of stretches and exercises on our website (hit the ‘Stay Well’ tab and you’ll find them), and consider following us on Facebook as we’re periodically posting bits and pieces of information to help us all stay healthy and smiling.

Lastly, never underestimate the role that good nutrition, healthy movement, sleep and a healthy mindset plays in supporting healthy immune function. By taking good care of yourselves you are doing your bit to help our society overcome the current challenges we are all facing, but you’re also strengthening the foundations of your health in ways that will be positive for your future wellbeing as well. Remember that if you’re finding that all the fear and uncertainty in the media is making it hard to see past the difficulties of ‘now’.

Ok, enough for now. Stay safe, stay sane, stay at home, and consider following us on Facebook to keep abreast of cool stuff we post as and when we come across it.


Wednesday 25/3/20

The health of our patients and staff is our highest priority, so in accordance with UK Government guidance regarding the importance of social distancing our practice has temporarily closed.

We are continually monitoring the situation, and will reopen as soon as possible, but at this stage we anticipate being closed until Monday 20/4/20.

We have cancelled all appointments that were scheduled to take place up to the 20/4, and will get in touch with everyone who has appointments beyond this date if the clinic closure needs to be extended.

In the meantime, anyone needing more specific advice or help is welcome to contact Stephen Henderson directly on the phone number that we have placed on our clinics answering service.

We would also encourage everyone to follow us on our clinic Facebook page, as this will also contain any updates we publish regarding the Covid 19 situation and when we will be re-opening, as well as other information that helps promote good health and wellbeing.

We apologise for any inconvenience this temporary closure may cause – this is not a decision we have taken lightly, but we totally support the Governments message regarding the need for all of us to do what we can to try and slow the spread of the Covid 19 virus in order to support the amazing people working for us all within the NHS, and to safeguard the wellbeing of our broader community. We’d ask and encourage you all to do the same.

Rest assured that we will reopen as soon as we safely can, but in the meantime remember to try an eat, move and think in ways that support good health.

Take care, and we will see you soon,

The Team Valley Wellness Centre

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